Legal Entity: ByteCraft Technologies LLC Effective Date: April 10, 2025

Privacy Policy

1.1 Introduction ByteCraft Technologies LLC "Syncora " respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information.

1.2 Data We Collect

  • Account Information: Name, email, password.
  • Usage Data: API calls, file upload metadata, synthetic data generation logs.
  • Billing Data: Payment method token (card fingerprint), billing address, transaction records.
  • Device & Analytics: IP address, browser type, session duration (via PostHog).

1.3 How We Use Your Data

  • Provide & Maintain Services: Account creation, billing, usage tracking.
  • Analytics & Improvement: Monitor platform performance and usage patterns.
  • Legal Compliance: Prevent fraud, comply with applicable laws (e.g., GDPR, HIPAA).
  • Communications: Service announcements, billing receipts, support responses.

1.4 Data Sharing and Disclosure

  • Service Providers: We share data with payment processors (Stripe) and analytics providers (PostHog) under confidentiality agreements.
  • Legal Requirements: We may disclose data to comply with court orders or legal processes.

1.5 Data Retention We retain personal data only as long as necessary for the purposes outlined and to comply with legal obligations. Raw seed files are automatically deleted within 15 minutes of processing.

1.6 Security Measures We implement administrative, technical, and physical safeguards to protect your data. All data in transit is encrypted using TLS.

1.7 Your Rights Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact support@syncora.ai

1.8 International Transfers Data may be processed in the United Arab Emirates and other countries. We ensure safeguards such as Standard Contractual Clauses where required.

1.9 Children’s Privacy The Service is not intended for children under 18. We do not knowingly collect their data.

1.10 Changes to Privacy Policy We will notify you of material changes via email or by posting an updated policy at least 30 days before the change.

1.11 Contact Information For questions or concerns, please contact:

ByteCraft Technologies LLC, Attn: support@syncora.ai, Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.